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Delivery leadership
Project planning, cross-functional coordination, stakeholder communication, and issue and risk management.
Digital retail / Supply chain / Technology delivery
Program and project leadership for digital retail and supply chain technology.
I turn unclear business needs into executable plans, align cross-functional teams, and keep complex technology initiatives moving.

How I help
01
Project planning, cross-functional coordination, stakeholder communication, and issue and risk management.
02
Requirements gathering, process and system analysis, and translating business needs into actionable delivery work.
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Scrum facilitation, delivery cadence, team alignment, and practical support for new or changing product teams.
Tools and environments
Jira / Confluence / Microsoft Teams / Scrum and Agile / Ecommerce / ERP / OMS / WMS / Inventory / SQL / Excel / Power BI / AI-assisted workflows
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Selected impact
lululemon / North America
Led cross-functional delivery of passkey and passcode login experiences across web and app in North America, strengthening account security while reducing guest sign-in friction.
lululemon / Omnichannel
Led delivery of an omnichannel guest verification and benefit-redemption capability in partnership with a well-known federated access service provider, reducing verification turnaround from days to minutes while decreasing manual work and supporting multiple affiliation programs.
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Experience
May 2026-present
Leading customer-benefit capabilities within a global digital retail platform consolidation, with additional responsibility for financial tracking and reporting across the login solution portfolio.
April 2023-May 2026
Led cross-functional planning and solution delivery for customer identity and access experiences across web and app.
August 2022-April 2023
Took on a stretch project manager and scrum leader assignment for an omnichannel customer-benefit product before promotion into the delivery leadership role.
March 2021-August 2022
Supported delivery of the omnichannel verification and benefit capability, then accepted an offer to join lululemon as a full-time Senior Business Analyst.
January-February 2021
Contributed to a CRM and contract lifecycle management assessment through stakeholder and customer research, requirements, recommendations, personas, and RFP facilitation.
October 2015-October 2019
Progressed from warehouse management into broader order management, sales, customer service, and supply chain systems leadership.
August-September 2015
Joined as a contractor for distribution-center implementation and cycle-count standardization, then converted to FTE.
Selected work: distribution-center launch, warehouse-management upgrades, automated storage and retrieval requirements, inventory integrity, cycle-count standardization, and IT intake integration.
Principal, Finance Officer, and Secretary for a small family business supporting federal RFQs, bids, logistics, and contract fulfillment.
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Currently exploring
I focus on practical ways to improve decision-making, team clarity, and delivery rather than treating new tools as an end in themselves.
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Beyond work
Outside my primary technology work, I experiment with AI to create useful things and simplify everyday tasks, continue investing in personal education, and spend time with family. Since 2019, I have also helped run Wallis Metals, a small family venture supporting federal RFQs, bids, logistics, and contract fulfillment.
Let's talk
I'm available for full-time contract engagements and select FTE opportunities in digital retail, ecommerce, and supply chain technology.